At BT, our goal is to ensure you have access to the best platform experience we can provide. That’s why we are pleased to welcome you to your new technology platform, BT Panorama.
BT Panorama will give you access to some new features like the ability to access your portfolio anywhere, anytime via our BT Panorama mobile app1.
We’ll be here to support you as you get familiar with the new platform, but if you have any queries please visit our FAQs page or contact our Customer Relations team.
To get the most out of BT Panorama you can register for online access to your account. Follow the instructions in your confirmation email or call our Customer Relations team if you require assistance. View our registration guide for step-by-step instructions.
About BT Panorama
BT Panorama offers a dedicated platform to access a range of information so that you can stay in control of your investments, SMSF, super and insurance. It has been designed to be simple to use and to be flexible, so you can manage your wealth, your way.
Flexible investment options
If you’ve completed your online registration, you can login to BT Panorama here.
BT Panorama mobile app
With the BT Panorama mobile app, you can make deposits, view account balances on your mobile and for investment accounts you can also pay bills.
Fast sign in on the go with our new 4-digit passcode or fingerprint technology1
View your total portfolio balance and performance by investment including any term deposit, listed securities, managed fund and managed portfolio investments
View your transaction account summary
Make payments, deposits and contributions
Add payee and BPAY®2 accounts (Investment accounts only)
View scheduled transactions
Review your quarterly or annual statements
Getting familiar with BT Panorama
If you’re using BT Panorama for the first time, our new virtual assistant ‘Blue’ is on standby 24/7 to help answer your common queries, or you can click-to-chat with our Customer Relations team Monday to Friday, 8:00am-6:30pm Sydney time.
Also look out for the ‘Guide me’ buttons on the platform for step-by-step instructions for completing certain tasks.
Watch an overview of the BT Panorama online experience as well as some key how-to videos below.
How to videos
Frequently asked questions (FAQ)
Click through to view a range of FAQs covering key topics.
If I don’t have an email address, how do I access my account?
If you do not have an email address and are unable to establish one, our servicing team will be able to support you to make changes to your account and place trades etc. You can connect with them on 1300 657 010.
Please note, without an email address you wont be able to access your account online. We will send paper statements and other relevant notifications to your address on file.
Do I need to do anything to continue to receive my pension payments?
If you have a pension account, you will continue to receive your regular pension payment amount after the migration to Panorama Super. Your regular pension payments will continue to be paid into your nominated bank account. The same restrictions apply on when you can withdraw from your super. After migration, you’ll have greater flexibility in the choice of nominating weekly, fortnightly, monthly, quarterly, half-yearly or yearly payment frequency and to be paid on any day of the month.
If you have a Pension, Transition to Retirement Pension or Term Allocated Pension account, your regular income payment will be made from your transaction account to your nominated linked account. There’ll be new BSB and account numbers for your transaction account which will be provided upon migration.
Will I be issued with new account numbers?
Yes, you will be issued with a new account number as part of the migration to BT Panorama. You’ll find your new account number and BSB details under the ‘Account details’ menu on BT Panorama online once you have registered, or you can call our Customer Relations team.
More topics for FAQs
What do I need to do now that I’ve migrated?
Now that your account has migrated to BT Panorama, there are a couple of important next steps to complete the setup of your account.
1. Update BPAY® and direct debit arrangements
You will need to update any BPAY®2 details or external direct debit arrangements with third parties with your new account information if you wish to continue to receive these types of payments into your account. You’ll find your new account number and BSB details under the ‘Account details’ menu on BT Panorama online once you have registered, or you can call our Customer Relations team.
2. Updates required for superannuation accounts
- If you would like your employer to make super contributions to your Panorama Super account, you will need to provide them with your new account details. To do this, please download the Choice of super fund form, complete the form with your updated account details and return the form to your employer. You’ll find your new account number under the ‘Account details’ menu on BT Panorama online once you have registered or you can call our Customer Relations team.
- If you would like to make personal contributions to your Panorama Super account, the BSB and account details are also found under the ‘Account details’ menu on BT Panorama online once you have registered or you can call our Customer Relations team.
- If you have any existing enduring rollovers for insurance payments, you will need to contact your external insurance provider who will be able to give you the necessary form to complete to change your account details to BT Panorama.
Documents and downloads
Tranche 3 sample Significant Event Notices
Tranche 4 sample Significant Event Notices
If your product is renamed to Panorama Investments
If your product is renamed to Panorama Super
If your product is renamed to Morgan Stanley Portfolio Plus Investments
If your product is renamed to Morgan Stanley Portfolio Plus Super
More investment resources
Learning about investing leaves you better placed to make informed choices about the investments that can help you achieve key goals at different life stages.
When one asset classes rises, another will fall (and vice versa). While it’s not the perfect relationship, over time, this can help smooth out your portfolio’s returns – here’s how.
If you have a query regarding the migration of your account to BT Panorama, please call us Monday – Friday, 8:00am – 6:30pm Sydney time
1 This app is only available for BT Panorama advisers and investors. Internet connection is required to access the BT Panorama app. Normal data charges apply. Apple, the Apple logo, iPhone are trademarks of Apple Inc. Registered in the US and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc. You must be an Australian resident to use this app.
2 Registered to BPAY Pty Limited ABN 69 079 137 518
This information has been prepared by BT Portfolio Services Limited ABN 73 095 055 208 AFSL 233715 (BTPS), the operator of BT Wrap and Panorama Investments, and administrator of SuperWrap and Panorama Super; and BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 (BTFM), the trustee of SuperWrap and Panorama Super, which are part of Retirement Wrap ABN 39 827 542 991. It is current as at March 2021. It has been prepared without taking account of your objectives, financial situation or needs, so before acting on it, you should consider its appropriateness, having regard to these factors. BTPS and BTFM are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac). Apart from any interest you may have in Westpac term deposits, Westpac securities, the BT CMA or the BT CMA Saver acquired through the Wrap or the Panorama operating systems, or in investments issued by Westpac in which your Wrap, SuperWrap or Panorama Super transaction account is invested, an investment acquired using the Wrap and Panorama operating systems is not an investment in, deposit with or any other liability of Westpac or any other company in the Westpac Group. These investments are subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. Westpac and its related entities do not, stand behind or otherwise guarantee the capital value or investment performance of any investments in or acquired through the products.
© 2021 BT – part of Westpac Banking Corporation.
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